Returns/Refund Policy
In accordance with New Zealand Health Regulations, we do not permit the return of intimate apparel and products.
The only exception will only be made for lingerie re-sizing as long as the item has not been worn. All items must be new, clean and unworn with all tags attached and with the original packaging. No refund will be given if returned item has been worn or damaged. If a re-sized product is not available a credit note will be issued.
Panty garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange. Due to the nature of hosiery products, we cannot accept returns of hosiery that has been tried on, as they stretch out to conform to your shape.
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
The items must be sent back to us within 14 days of receipt and with proof of purchase.
All Erotic Toys carry a 30 day manufacturers warranty against faults. In the unlikely event of there being a fault with any product that you have purchased, we will send a replacement providing the item is returned within the warranty period.
Please note that you are responsible for all shipping and handling costs when returning products.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
UnderWorld Fashions guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.